Shipping Policy

 

SHIPPING 

Orders are shipped Monday through Friday excluding holidays. Most orders ship within 1-2 business days. Orders placed after 3:00 PM PST  will be processed the next business day. 

Free Ground Standard Shipping on Domestic Orders over $75

For US addresses, CanaShisha offers shipping via USPS and UPS. Most customers receive their orders 2-6 business days from the date of shipment. Estimated delivery date is an estimate only and is not guaranteed. Free shipping does NOT apply to Hawaii, Alaska, Guam, Puerto Rico, or the US Virgin Islands. 

*Please Note* shipments are not insured buyer assumes all responsibility for packages not received once it has been accepted by the carrier. We strongly suggest purchasing insurance at checkout.

 

NEXT DAY AND 2ND DAY 

We also provide domestic express service through UPS: 2ND DAY and standard NEXT DAY delivery. Orders must be placed before 3:00 PM PST. Saturdays and Sundays do not qualify as delivery days.

A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. This service is not available for some zip codes. UPS does NOT deliver to PO Boxes and Military APO/FPO addresses.  

 

 

We do not ship internationally at this time. 

 

TRACKING YOUR PACKAGE 

All packages sent will have a tracking number assigned. Your tracking number will be emailed to you when your order is shipped. Canashisha.com is not liable for any lost shipments. Customers are responsible for claiming all misplaced, lost, undelivered OR "abandoned" shipments directly with USPS/UPS. All customers are encouraged to contact UPS/USPS about missing or undelivered packages. In the event that your package is lost or misplaced we will do our best to assist you.

 

CHANGING THE ADDRESS ON AN ORDER 

For your protection, we ship to the billing address. If you provided the wrong or incomplete address, please contact us as soon as possible with your order number and the correct shipping address. If the order has not yet been shipped, your order will be updated and your items will be shipped to the new address. If your items  have already been shipped we will contact USPS and ask them to reroute the package to the new address.

 

You can get more information about the process here. 

  

Please note: It is the customer’s responsibility to provide us with a valid address at the time of purchase. Change-of-address requests placed with USPS or UPS are not guaranteed, and successful package rerouting will delay delivery. There is a $13.45 charge for this service plus additional postage that is determined by the USPS and it will need to be paid before the reroute request can be processed. We reserve the right to request proof of address before making changes.